Users are people, too. Their needs and behaviors must be understood to create digital tools they can easily use.

Our Methodologies

  • We don’t rely on educated guesses. Instead…
  • We form smart hypotheses of how digital products will empower your users and spur your enterprise goals.

    We formulate user centric task flows and map robust interactive experiences, uncovering the painpoints along with the points of delight

  • We rigorously test our ideas and measure the impact of our hypotheses before we write a single line of code

    We observe and listen to your users in their real environments

Cost of Requirement Correction

When enterprises don’t incorporate users into digital development processes, important design elements are left out or forgotten. Those missing elements compound your costs and require more investment as you course correct.
We catch user requirements early on in the process: saving your investment by doing it right the first time. Every stage generates a ten-fold increase in the cost to make changes —

UX Research Techniques

Our approach empowers you with the data-driven insights and ROI goals to drive your product’s next release.

  • Requirements Gathering

    For our UX researchers, we employ qualitative and quantitative methodologies to go deep into your users’ behaviors and needs, pulling the relevant data points that deliver real ROI.

    Requirements Gathering

    Your digital products are never finished. Users demand that your product evolve through rapid, iterative releases – especially as technology continuously improves and meshes into people’s live. It’s up to us to set you up for success – watching out for what users are looking for. We ensure their experience is elevated and their needs are met without failure or friction.

  • In situ observation

    We discover the problems you don’t know you need to solve. Conducting user interviews with managers or relying on a process diagram is not enough. To truly understand users, we go out to the field, mapping the flow of work, measuring time on task, identifying friction points, and more. Skipping these crucial steps leads to poor user adoption.

    Improving the experience

    We then map the ideal user experience of the digital application – resolving painpoints, alleviating redundancies, reducing inefficiencies – to elevate the functionality – and usability – of the digital interface.


Why ChaiOne

We have years of experience working with Fortune 500 companies on user experience led digital strategy, and the results to show for it. By integrating user-centered design practice with agile development, our approach guarantees real business ROI.

Our offering covers the following type of work:

  • Contextual Inquiry

  • Competitive

  • Application

  • Task Flow

  • Data Analytics Requirements

  • Ethnography

  • Mobile Maturity Assessment

  • Product Conception and Ideation

  • Content Management Stratery and Analysis

  • User

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