The Dangers of Not Understanding Your Customer
As technology and product leaders, we think we know our customers. We make sweeping assumptions...
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ChaiOne Insights offers industry leaders' viewpoints on applied technology for optimization, including digital transformation, mobile app development, enterprise architecture, and tech innovation topics.
The Dangers of Not Understanding Your Customer
Smart teams track UX metrics on their KPI scorecard. Do you?
In digital initiatives, many leaders track “lagging indicators” like user growth, user activity and...