View Post

Top 5 UX Research Myths for Enterprise Mobile and Digital Solutions

In Another news, User Research by Kirk Eggleston

With industries from oil and gas to utilities to manufacturing seeking impactful digital and mobile solutions — business stakeholders, including CEOs and product leaders, are increasingly incorporating user experience (UX) into their business or product strategy. Related: Uxicorn: How to Choose the Right Design and UX Agency for Your Product Why? The answer is in the numbers. A staff article …

Share this Article

View Post

SXSW 2017: Only 1 day left to vote!

In Business news, Enterprise Mobility, Internet of Things, User Research by Rachel Nitschke

This year, ChaiOne is trying to go for a speaking gig at one of the largest tech conferences in the world, and one that is in our own backyard (well, sorta). SXSW 2017 brings the best and brights in tech together to discuss and shape technology and innovation. What starts at this conference has a major impact on the tech …

Share this Article

View Post

SXSW 2017: We need your vote

In Business news, Enterprise Mobility, Internet of Things, User Research by Rachel Nitschke

We’re ready for SXSW…and it’s only August. A few ChaiOnauts have submitted speaking applications. Take FIVE minutes to take a look and then head on over to the PanelPicker to give us a vote. SXSW receives hundreds of submissions, and community voting is about 1/3 of the formula that the selection committee uses to determine who gets to share their expertise …

Share this Article

View Post

Are your digital plant tools actually helping your employees get more work done?

In Digital Plant, User Research by Madeleine Popp

The digital plant will never be successful without user research. We’ve said it many times and we’ll continue to say it, implementing digital tools without user research is like walking blindly onto a street—it’s very risky. Minimize that risk and maximize your investment by being open to taking the time for user research. Why? Well, chances are that YOU are …

Share this Article

View Post

Technology and the Generation Gap: How to Design for Your Workforce

In User Research by Evelina Tapia

Technology continues to revolutionize the way that work is done. For instance, digital data entry on a tablet allows users to skip paper forms, reduces errors in recorded information and provides real-time access to new data for the whole team. Sensors and connected devices allow remote monitoring, even on mobile devices, informing users about needed maintenance or repair. For a …

Share this Article

View Post

Human Factors: The Secret Weapon of Successful Enterprise UX

In Enterprise Mobility, User Research by Evelina Tapia

The business benefits of intuitive, user-friendly and pleasant technologies have been highlighted in various sources, including prominent media outlets like Harvard Business Journal and Forbes. Delivering positive user experiences (UX) is a task for a multidisciplinary team. First, researchers investigate and document the current state of user experience. Then, designers craft solutions to address the pain-points and challenges in the …

Share this Article

View Post

Uxicorn: How to Choose the Right Design and UX Agency for Your Product

In Digital Innovation, Enterprise Mobility, User Research by Evelina Tapia

The buzzword UX, which stands for “User eXperience,” has escaped design world and infiltrated C-level suites at various companies that engage in everything under the sun except design. They need a design and UX agency. As Nielsen and Norman define, “‘User experience’ encompasses all aspects of the end-user’s interaction with the company, its services, and its products.” Many companies now …

Share this Article

View Post

Why the UX of Star Wars: A New Hope Tells a Completely Different Story

In Technology News, User Research by Adrian and Emmanuelle0 Comments

When audiences first saw the universe George Lucas built “in a galaxy far, far away,” it was the technology and connection between the humans and that technology that mesmerized. What was so striking was that the futuristic landscape was “lived in”: the spaceships were dank and dirty, the Mos Eisley cantina reminiscent of the dirt and grime of the local …

Share this Article

View Post

The Foolproof Strategy to Gathering User Requirements for Mobile Applications

In Enterprise Mobility, User Research by Rachel Nitschke

Sales had stagnated for a major foodservice product distributor. It took 50 percent more interactions for new sales hires to achieve the same results as their veteran counterparts, due to inexperience, management of sales collateral and inability to field customer questions. The leadership team sounded the alarm for the IT team, who sent out an RFP for a customized digital …

Share this Article

View Post

7 Myths Ruining the Industrial IoT for Enterprises

In User Research by Rachel Nitschke

As more and more connected devices begin to leverage their own data in communicating with the people who operate them, the new way of doing business is quickly taking shape. And it’s shape is defined by the Industrial Internet of Things. Some enterprises are holding back from making serious investments in transforming their operations with IoT integrations, however, based on …

Share this Article

View Post

Solving the Biggest Challenge of Enterprise IoT: UX

In Digital Innovation, Enterprise Mobility, Internet of Things, User Research by Rachel Nitschke

James Bond is driving a BMW 750i, expertly maneuvering through a difficult parking garage and evading a rocket launcher, a steel wire trap and quite a few barrages of gunfire. He’s doing all this from an Ericsson mobile phone track pad— from the backseat of the vehicle, often just relying on the phone’s screen for a visual as gunshots fly …

Share this Article

View Post

User Research: The Key to Mobile Digital Transformation

In Enterprise Mobility, Mobile Strategy, User Research by Natalie Cheng

Did you know that digital transformation is occurring rapidly at a majority of public and private sector organizations? This sounds great, but what exactly is digital transformation? Forbes describes digital transformation as “the changes associated with the application of digital technology in all aspects of human society”. In addition, in the digital transformation stage, “digital usages inherently enable new types …

Share this Article

View Post

10 Reasons Every CIO Needs a Digital Innovation Strategy

In Mobile Strategy, User Research by Gaurav Khandelwal

It’s February 2007. Steve Jobs, CEO of Apple, calls with a request for a product that has never been created, marketed or even come close to existing before. He asks for the impossible and wants it in Apple’s new mobile phone that was announced a month ago. Oh, and he needs it ready for mass production in 3 months. What …

Share this Article

View Post

Heuristic Evaluations and Usability Testing are Critical to Your Business

In Mobile Design, Mobile Strategy, User Research by Evelina Tapia

Did you know that difficult to use, ineffective, cumbersome software leads to low user adoption which accounts for about 70% of failed projects? Creating user-friendly products is crucial to user adoption and success. How can you make sure that your product is user-friendly? Heuristic evaluations and usability testing are two powerful methods that help ensure user-friendliness of a product. Every …

Share this Article

View Post

The Business Value of User Experience Research & User-Centered Design

In Mobile Design, Mobile Strategy, User Research by Adrian Garcia

Investing in user experience (UX) by designing software through a user-centered design framework serves three primary functions: Increases the top and bottom lines of companies Ensures products are launched on time, on budget, and stay within the allocated resources   Allows teams to make superior products, tailored for specific user groups, to support specific tasks Focusing on UX is not …

Share this Article

View Post

Why Assumptions Kill Your Product

In Mobile Design, Mobile Strategy, User Research by Ryan Pursel

We see companies and startups spring up everyday proclaiming they have the newest and best solution for our daily needs. But do we really need it? Does this solve a pre-existing problem or create a new one? We’re often distracted by the glitz and glamor that comes with good design. Iron Man-esque interfaces and animations that wow the user masks …

Share this Article

View Post

User Research is NOT Market Research

In User Research by Evelina Tapia

The term “research” is not new to the business world, yet its meaning varies along a wide scale. In some companies, research is identified with genius engineers pushing technology capabilities in Research & Development departments. In other realms, interns proudly present their team leaders with research findings gathered from the numerous corners of the internet (thank you Google!). The masses …

Share this Article

View Post

Delightful Customer Experience: A Game Changer for Utilities

In Enterprise Mobility, Mobile Design, Mobile Strategy, User Research by Natalie Cheng

This blog post is based on an interview with Fabrice Buron, the Vice President of Sales & Marketing, at ChaiOne. With recent deregulations and pressure on price in the utility sector, it is now more competitive than it’s ever been to attract and retain customers. Utilities companies have been battling by expanding their offering into home services and playing on …

Share this Article

View Post

6 Tips To Build A User-Centered Design Department At Your Company

In Culture & Management, User Research by Adrian Garcia

UX, UI and UCD are the buzzwords in the tech industry today. ChaiOne’s success and clientele list is a testament that this mentality and type of work is now permeating into enterprise software. Many enterprise companies are creating UCD departments responsible for sprinkling “UX” into the design of internally developed software. This is great, but it comes with challenges, often …

Share this Article

View Post

Hospitality Mobile Apps: Creating A Better User Experience

In Context, Mobile Design, User Research by Sven Lenaerts

There’s no doubt, mobile can improve how companies offer their services to customers. This is especially true for hospitality. The ease of a mobile device has great potential to improve the user experience around how your customer interacts with your services. In this blog post, I’ve taken a look at current hospitality mobile apps, identifying successes and room for improvement. …

Share this Article