Top 5 Reasons You Should Consider a Chatbot for Your Business or Brand

In his 1996 book, Dave Barry in Cyberspace, Barry says, “the internet is the most important single development in the history of human communication since the invention of call waiting.”…

The Impact of Design Thinking on Enterprise Digital Transformation

In 2009, Airbnb was on verge of bankruptcy. Today, it’s revolutionizing the tourism industry. The key to Airbnb’s success? Design thinking. Read more about Airbnb’s story: How Design Thinking Transformed…

Digital Plant: Why Big Data Needs UCD and Mobile Solutions

In the digital age — where everything is connected — plant owners and operators are making more strides with data than ever before. From decreasing downtime to avoiding costly and…

The Non-Functional Requirements That Are Critical to the Success of Mobile Apps

Design needs to be more than ‘pretty.” In fact, the aesthetic feelings you and your superiors have about a company’s portfolio should not factor into your evaluation of vendors, unless…

To RFP or not RFP: Introducing the 2016 Guide to Requirements for Mobile Apps

1 in 4. This is how many businesses will lose competitive ranking due to a lack of digital competence by 2017. Mobile applications are now necessary to compete for today’s…

Heuristic Evaluations and Usability Testing are Critical to Your Business

Did you know that difficult to use, ineffective, cumbersome software leads to low user adoption which accounts for about 70% of failed projects? Creating user-friendly products is crucial to user…

The Business Value of User Experience Research & User-Centered Design

Investing in user experience (UX) by designing software through a user-centered design framework serves three primary functions: Increases the top and bottom lines of companies Ensures products are launched on…

Why Every (Interaction) Designer Should Be A Writer

Many people assume design is a type of art. Those people are wrong. Yet, the assumption is understandable when the products of our work tend to be largely visual. Communicating…

How Custom Mobile Maps Improve Your Users’ Brand Experience

There’s a proper time and place for standard maps, but the enterprise mobility space in 2015 is neither. There are few things more jarring than otherwise perfectly designed data overlaid…

Why Assumptions Kill Your Product

We see companies and startups spring up everyday proclaiming they have the newest and best solution for our daily needs. But do we really need it? Does this solve a…

Delightful Customer Experience: A Game Changer for Utilities

This blog post is based on an interview with Fabrice Buron, the Vice President of Sales & Marketing, at ChaiOne. With recent deregulations and pressure on price in the utility…

Hospitality Mobile Apps: Creating A Better User Experience

There’s no doubt, mobile can improve how companies offer their services to customers. This is especially true for hospitality. The ease of a mobile device has great potential to improve…

Improving the UX of Call Center Software

This blog post is based on an interview with Lali Lobzhanidze, a Senior Interaction Designer, at ChaiOne. Have you ever been overcharged on a utility bill? It probably made you…

ChaiOne Employee Spotlight: Joie Chung

Joie Chung Lead Interaction Designer at ChaiOne This month’s ChaiOne Employee Spotlight is on Joie Chung, a Lead Interaction Designer at ChaiOne. As a lead interaction designer, Joie is responsible…

What You Need to Know About Data Visualization Tools For Mobile

In today’s connected world, there are tons of data being collected from oil pressure sensors to GPS and even heart rate monitors in wearables. This data has value only if…

Designing Data Visualizations

This post is part of a series on visualizing data. More and more, data is becoming a part of our everyday lives. Buzzwords, like “big data” and “data visualization”, are…

Usability Testing: Getting Guerrilla With It

A visually appealing application with innovative interactive elements might be ineffective and impractical if the needs, wants, and interests of the user have not been considered. User needs can be…

4 Tips for Better Data Visualization on Mobile Devices

This post is part of a series on visualizing data. Demand for data visualization on mobile devices is on the rise, both in the consumer and business spaces. Whether it…

Enterprise App Design: How to Design for Users In The Field

There are stark contrasts in the design processes employed for a social media app and an enterprise mobile app. An enterprise app relies heavily on research before design. The design…

Things To Consider When Designing A Localized App

Did you know that the innocent thumbs up gesture in the United States is actually interpreted in a very different way in Thailand? A local from Thailand would probably view…

Designing Apps for Multiple Devices

Everything we interact with daily is becoming more and more connected with each other. Our interaction jumps from our phones to our cars, from our cars to our homes, our…