Top 5 Reasons You Should Consider a Chatbot for Your Business or Brand

In his 1996 book, Dave Barry in Cyberspace, Barry says, “the internet is the most important single development in the history of human communication since the invention of call waiting.”…

By Kirk Eggleston | Apr 06, 2017

The Impact of Design Thinking on Enterprise Digital Transformation

In 2009, Airbnb was on verge of bankruptcy. Today, it’s revolutionizing the tourism industry. The key to Airbnb’s success? Design thinking. Read more about Airbnb’s story: How Design Thinking Transformed…

By Kirk Eggleston | Mar 15, 2017

Digital Plant: Why Big Data Needs UCD and Mobile Solutions

In the digital age — where everything is connected — plant owners and operators are making more strides with data than ever before. From decreasing downtime to avoiding costly and…

By Kirk Eggleston | Feb 08, 2017

The Non-Functional Requirements That Are Critical to the Success of Mobile Apps

Design needs to be more than ‘pretty.” In fact, the aesthetic feelings you and your superiors have about a company’s portfolio should not factor into your evaluation of vendors, unless…

By Rachel Nitschke | Mar 31, 2016

To RFP or not RFP: Introducing the 2016 Guide to Requirements for Mobile Apps

1 in 4. This is how many businesses will lose competitive ranking due to a lack of digital competence by 2017. Mobile applications are now necessary to compete for today’s…

By Rachel Nitschke | Mar 29, 2016

Heuristic Evaluations and Usability Testing are Critical to Your Business

Did you know that difficult to use, ineffective, cumbersome software leads to low user adoption which accounts for about 70% of failed projects? Creating user-friendly products is crucial to user…

By Evelina Tapia | Oct 15, 2015

The Business Value of User Experience Research & User-Centered Design

Investing in user experience (UX) by designing software through a user-centered design framework serves three primary functions: Increases the top and bottom lines of companies Ensures products are launched on…

By Adrian Garcia | Oct 12, 2015

Why Every (Interaction) Designer Should Be A Writer

Many people assume design is a type of art. Those people are wrong. Yet, the assumption is understandable when the products of our work tend to be largely visual. Communicating…

By Claire Zimowski | Aug 04, 2015

How Custom Mobile Maps Improve Your Users’ Brand Experience

There’s a proper time and place for standard maps, but the enterprise mobility space in 2015 is neither. There are few things more jarring than otherwise perfectly designed data overlaid…

By Stuart Conway | Jul 27, 2015

Why Assumptions Kill Your Product

We see companies and startups spring up everyday proclaiming they have the newest and best solution for our daily needs. But do we really need it? Does this solve a…

By Ryan Pursel | Jul 22, 2015

Delightful Customer Experience: A Game Changer for Utilities

This blog post is based on an interview with Fabrice Buron, the Vice President of Sales & Marketing, at ChaiOne. With recent deregulations and pressure on price in the utility…

By Natalie Cheng | Jun 25, 2015

Hospitality Mobile Apps: Creating A Better User Experience

There’s no doubt, mobile can improve how companies offer their services to customers. This is especially true for hospitality. The ease of a mobile device has great potential to improve…

By Sven Lenaerts | Jun 08, 2015

Improving the UX of Call Center Software

This blog post is based on an interview with Lali Lobzhanidze, a Senior Interaction Designer, at ChaiOne. Have you ever been overcharged on a utility bill? It probably made you…

By Natalie Cheng | Apr 27, 2015

ChaiOne Employee Spotlight: Joie Chung

Joie Chung Lead Interaction Designer at ChaiOne This month’s ChaiOne Employee Spotlight is on Joie Chung, a Lead Interaction Designer at ChaiOne. As a lead interaction designer, Joie is responsible…

By Natalie Cheng | Apr 20, 2015

What You Need to Know About Data Visualization Tools For Mobile

In today’s connected world, there are tons of data being collected from oil pressure sensors to GPS and even heart rate monitors in wearables. This data has value only if…

By Andrew Strickland | Apr 16, 2015

Designing Data Visualizations

This post is part of a series on visualizing data. More and more, data is becoming a part of our everyday lives. Buzzwords, like “big data” and “data visualization”, are…

By Hailey Farris | Apr 14, 2015

Usability Testing: Getting Guerrilla With It

A visually appealing application with innovative interactive elements might be ineffective and impractical if the needs, wants, and interests of the user have not been considered. User needs can be…

By Shivam Vora | Mar 31, 2015

4 Tips for Better Data Visualization on Mobile Devices

This post is part of a series on visualizing data. Demand for data visualization on mobile devices is on the rise, both in the consumer and business spaces. Whether it…

By Evelina Tapia | Mar 18, 2015

Enterprise App Design: How to Design for Users In The Field

There are stark contrasts in the design processes employed for a social media app and an enterprise mobile app. An enterprise app relies heavily on research before design. The design…

By Stuart Conway | Nov 17, 2014

Things To Consider When Designing A Localized App

Did you know that the innocent thumbs up gesture in the United States is actually interpreted in a very different way in Thailand? A local from Thailand would probably view…

By Jared Huke | Aug 13, 2014

Designing Apps for Multiple Devices

Everything we interact with daily is becoming more and more connected with each other. Our interaction jumps from our phones to our cars, from our cars to our homes, our…

By Joie Chung | Jul 14, 2014