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Digital Plant: Why Big Data Needs UCD and Mobile Solutions

In Another news, Digital Innovation, Digital Plant, Mobile Design by Kirk Eggleston

In the digital age — where everything is connected — plant owners and operators are making more strides with data than ever before. From decreasing downtime to avoiding costly and sometimes cataclysmic equipment failure, big data is changing how the modern plant functions. But how does big data translate into actionable results and where is the ROI for all the …

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Why the Digital Ecosystem is the Future of Business

In Another news, Business news, Digital Innovation, Internet of Things by Kirk Eggleston

These days it seems like you can’t have a conversation about digital innovation without talking about digital ecosystems. But just what does a digital ecosystem look like for business today, why do companies seem to care so much about them, and what makes them successful? Related: The Crucial Mistakes Digital Transformation Strategy Leaders Make with their Business Case For those …

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Digital Oilfield: Streamlining Pipeline Inspections with Mobile and Digital Solutions

In Another news, Digital Innovation, Mobile Oil & Gas by Kirk Eggleston

With increased regulatory pressure on pipeline operators to provide highly accurate and detailed inspection reports — pipeline inspection service providers can stay competitive by upping their game with mobile and digital solutions. When it comes to pipeline construction and maintenance projects, accurate, well documented pipeline inspections not only ensure pipe integrity, they also protect the pipeline operator from regulatory risk. …

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Digital Oilfield: Streamlining Hydrocarbon Measurement and Sampling

In Another news, Digital Innovation, Mobile Oil & Gas, Mobile Strategy by Kirk Eggleston

Today, with the new normal of low oil prices, the need to mitigate costly hydrocarbon measurement and sampling errors is more important than ever before. So, what can industry decision makers do to address issues with these important industry functions? The answer lies with innovative mobile and digital solutions. As you are probably aware, the oil and gas industry is …

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The next boom: Augmented reality applications for the industrial worker

In Digital Innovation, Digital Plant, Wearable Technology by Evelina Tapia

It’s not just for Pokemon Go. In augmented reality (AR), digital information is overlaid over the real world of the viewer. The Pokemon Go game and visual displays in the Ironman movies are just two examples of AR and while they may appear too simplistic or too futuristic, Digi-Capital projects that AR will be $120 billion industry by 2020. Industrial …

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Join us for the Utilities’ Mobile Transformation webinar

In Digital Innovation, Digital Plant by Rachel Nitschke

Low prices and slim margins– this is where analysts are predicting electricity providers are headed. To consumers, one utility provider’s kilowatt-hour is the same as one from their competitor; it becomes a better kilowatt-hour if it’s cheaper and their bills are lower. After 5 years of working with some of the largest utilities companies in the world, we are sharing what we have learned …

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The Crucial Mistakes Digital Transformation Strategy Leaders Make with their Business Case

In Digital Innovation, Internet of Things by Rachel Nitschke

What was Blockbuster Inc. focused on when Netflix started to show traction? Not realizing that their customers’ behaviors had changed, the company focused on improving the in-store experience and expanding the game selection, which did very little for customers in the coming years who had seen how convenient Netflix made the entire video experience. Companies who only focus on their …

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Customer Journey Mapping: The Crucial Touchpoints Missing from Your Strategy

In Digital Innovation by Rachel Nitschke

Forward-thinking CEOs and CMOs have used customer journey maps as a crucial mechanism to inform and define all aspects of the customer experience: product development, in-store experiences, website development, and marketing efforts. Customer journey maps define every touchpoint of the customers’ experience from the very first interaction with the brand. Companies deploy them in order to gain a better understanding …

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Say What? What Voice Interface Design Means for the Enterprise

In Digital Innovation, Enterprise Mobility by Evelina Tapia

Earlier this year at WWDC, Apple announced that they will allow third-party developers to integrate with Siri – an intelligent assistant that interacts with users through voice. While Siri is not the only voice-activated device currently available, it is one of the most likely ones to be immediately integrated with enterprise software due to high prevalence of Apple devices and …

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What Your Customer Experience Strategy is Missing

In Digital Innovation by Gaurav Khandelwal

What could you do with $400 million? For one major automaker, the answer was…not a whole lot. After deciding to invest in a large integration of their different procurement systems to simplify work for their suppliers, they rolled out the solution to their end-users, who quickly abandoned the system after having to go through five different screens to complete a …

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Digital customer experience: What’s wrong with mobile pay?

In Digital Innovation, Enterprise Mobility by Madeleine Popp

“Your kids won’t know what money is.”— Tim Cook, November 11, 2015 This bold prediction from the Apple boss, along with the new app launches from retailers and banking commercials touting the ease of going cash- and card-less, make it seem like mobile pay is exploding. But that’s not the reality. Go to one of the ‘million stores’ that accept Apple Pay …

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What is Digital Transformation?

In Culture & Management, Digital Innovation, Enterprise Mobility by Gaurav Khandelwal

You own a large, multi-family residential complex. When tenants need to pay rent or submit maintenance requests, they come down to the manager’s office and stand in a line behind the desk. On the other side of that desk, the manager does not have a good idea of the maintenance work orders and overall financial strength of the complex. Because …

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What is Mobile Strategy?

In Digital Innovation, Mobile Strategy by Rachel Nitschke

More screens= profit. This used to be how companies approached mobile apps. Move the web or desktop interface to mobile, adjust the form factors, and boom! Profit. Then came the rise of “mobile first” strategy: developing interactions, especially those for consumers, with the idea that the mobile app will be the primary source of interactions with the brand. Using the …

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Uxicorn: How to Choose the Right Design and UX Agency for Your Product

In Digital Innovation, Enterprise Mobility, User Research by Evelina Tapia

The buzzword UX, which stands for “User eXperience,” has escaped design world and infiltrated C-level suites at various companies that engage in everything under the sun except design. They need a design and UX agency. As Nielsen and Norman define, “‘User experience’ encompasses all aspects of the end-user’s interaction with the company, its services, and its products.” Many companies now …

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Nine Ways IoT (and M2M) Integrations Will Change the Utilities Industry

In Digital Innovation, Wearable Technology by Rachel Nitschke

The utilities industry is set to lead. The Internet of Things, with its predecessor machine-to-machine communications, are set to make the world a much more connected place in the next five years, with research showing the utilities industry with the highest percentage of investment. Research from Gartner shows that the utilities industry will lead the way among industry verticals with …

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Solving the Biggest Challenge of Enterprise IoT: UX

In Digital Innovation, Enterprise Mobility, Internet of Things, User Research by Rachel Nitschke

James Bond is driving a BMW 750i, expertly maneuvering through a difficult parking garage and evading a rocket launcher, a steel wire trap and quite a few barrages of gunfire. He’s doing all this from an Ericsson mobile phone track pad— from the backseat of the vehicle, often just relying on the phone’s screen for a visual as gunshots fly …

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Vendor Managed Inventory: Why Downstream CIOs Need to Invest in 2016

In Digital Innovation, Enterprise Mobility, Mobile Oil & Gas by Rachel Nitschke

Keep product moving. Keep haulers moving. Keep inventory low. These are the three profit-driven principles of downstream oil and gas companies. As long as those three are right, the firm is on-track for delivering good customer service and managing costs. The problem is that it rarely works that way: customers inaccurately forecast demand, haulers experience issues when heading to a …

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Jumpstart Your Innovation Process and Strategy for 2016

In Culture & Management, Digital Innovation, Enterprise Mobility by Rachel Nitschke

On-demand delivery apps have exploded, Amazon Echo’s Alexa is now calmly tracking consumers’ grocery lists, the iPad has a stylus and a new bet on enterprise, new enterprise applications are dramatically lowering the cost of operations for many industries and self-driving cars are making progress– all in 2015. The only question left: how will your company keep up with innovation …

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What is a legacy system and how does it affect the business model?

In Digital Innovation, Legacy systems by Rachel Nitschke

In 2017, one in four companies will lose competitive ranking due to a lack of digital business competence– and lose out on the new markets, faster time-to-market, streamlined operations and cost savings that digital businesses generate. What’s holding them back? For most companies, the answer is simple: legacy systems. These systems were created very specifically for their immediate use and …

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Maintain, Replace or Modernize: How to Optimize Your Legacy Systems

In Digital Innovation, Legacy systems by Rachel Nitschke

Many CIOs today deal with rising costs of maintenance of legacy systems, yet are unsure of where to start with their judgment of the business value of the system, including the rising costs and competitive vulnerabilities they pose. As digital innovation and disruption begins to take hold across industries, leaders decide between continuing to invest in maintenance, completing a full …

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